{"id":3259,"date":"2011-04-29T16:15:39","date_gmt":"2011-04-29T21:15:39","guid":{"rendered":"https:\/\/trta.org\/?p=3259"},"modified":"2011-04-29T16:15:39","modified_gmt":"2011-04-29T21:15:39","slug":"trta-legislative-update-week-end-april-29-2011","status":"publish","type":"post","link":"https:\/\/trta.org\/es\/trta-legislative-update-week-end-april-29-2011\/","title":{"rendered":"TRTA Legislative Update Week End April 29, 2011"},"content":{"rendered":"

TRTA Updates: Comptroller Security Breach, Legislative Progress, and Budget Slow Down<\/strong><\/span><\/p>\n

TRTA members reported that the CSIdentity website created to enroll TRS and other state workers\/pensioners into a free credit monitoring program was having technical difficulties. A data field on the web enrollment form was not accepting information even though it was correctly entered. This resulted in the user being kicked out of the enrollment process. TRTA reported this issue to the Comptroller\u2019s office and it is now reported to be resolved after some re-programming of the site.<\/span><\/p>\n

In addition, TRTA members have asked questions about the call center made available for people who have not been able to enroll successfully in the program online or for those who prefer to do so over the phone. The call center is staffed by agents working for CSIdentity. While the initial call may be answered by an operator, TRTA has been advised that the people enrolling individuals into the free credit monitoring program do work for CSIdentity.<\/span><\/p>\n

The call center can only process so many calls a day. Due to the large volume of calls, individuals may hear a busy signal or may be on hold for 8 to 10 minutes before speaking with an agent. If you are willing to enroll online, but were not successful earlier today, you may want to try again this weekend since the programming issues have been reported as resolved. If you choose to call in with your enrollment, please be prepared to hold or return the call if you are unable to reach an agent.<\/span><\/p>\n

As of 4:30 this afternoon, CSIdentity reported enrolling just over 15,000 individuals. <\/span><\/p>\n

A number of TRTA members have asked if they can cancel with Experian or with CSIdentity if they purchased a program before the free CSIdentity program was announced. TRTA has been advised that both Experian and CSIdentity offer cancellation policies and individuals should contact the company they purchased the program from for more information.<\/span><\/p>\n

The \u201cfee-based\u201d program offered through CSIdentity does offer additional service\/protection options that the \u201cfree program\u201d does not. These services include: criminal records monitoring, public records monitoring, payday loan monitoring, sex offender monitoring, change of address monitoring and $10,000 worth of insurance. Many TRTA members may not need or want the additional protections, and cancellation of the fee-based service is an option to consider.<\/span><\/p>\n

TRTA will continue to ask questions and provide information in an effort to make this enrollment process easier and faster. Thank you for your feedback today. <\/span><\/p>\n

Please be advised that as of right now there is no mass mailing or other communication plan underway to inform people about the free credit monitoring program available through CSIdentity. You may want to advise your family, friends, fellow retirees and colleagues about this service. <\/span><\/p>\n

Information on the free CSIdentity credit monitoring program is available by clicking here.<\/span><\/p>\n

News from the Legislature<\/span><\/p>\n

A number of TRS bills moved out of committee yesterday and today. TRTA wants to thank Chairwoman Vicki Truitt for her efforts to move these bills through the legislative process.<\/span><\/p>\n